Frequently Asked Questions (FAQ)

Frequently Asked Questions

🚚 Shipping & Delivery

Q: How long does delivery take?
A: We deliver worldwide. Estimated delivery times are:
- USA & UK: 7–15 business days
- Europe & Australia: 10–18 business days
- Rest of World: 12–25 business days

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $10.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use it to track your package online.

Q: Do you ship worldwide?
A: Yes, we ship to over 100 countries worldwide.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Q: How do I request a refund?
A: Contact us at support@groomypetstore.com with your order number and reason for return. We will process your refund within 5–7 business days.

Q: What if I received a damaged or wrong item?
A: We sincerely apologize! Please email us at support@groomypetstore.com with a photo of the item and we will send a replacement or full refund immediately..

🛍️ Products

Q: Are your grooming products safe for all pets?
A: Yes! All our products are designed to be safe and gentle for dogs and cats of all sizes and coat types.

Q: How do I clean the grooming tools?
A: Most tools can be rinsed with warm water and mild soap. Allow to air dry before storing.